• Live people who answer the phones
• Customers get through every time
• Fully staffed with experienced people
• Accountable to customers
• We treat customers like family
• Locally-owned operations
• Out-of-gas situations rectified quickly
• Honest pricing
• Honest advertising
• Exceptional propane supply planning for winter
• Regular scheduled delivery days
• More trucks, equipment and storage to handle demanding winter conditions

• Unwieldy voice mail system
• Customers often can’t get through
• Insufficient staffing
• Indifference to customers
• Customers are just a number
• No local presence
• Outages often aren’t addressed for weeks
• Bait-and-switch pricing tactics
• Deceptive advertising
• Inadequate supply planning means higher prices and out-of-gas situations
• Insufficent operating assets causing delays